From first call to first visit

Meet face to face by video from home, work, or anywhere private in Maryland, or by phone when it's clinically appropriate and covered by your plan.

For video, you'll need a smartphone, tablet, or computer with a camera and an internet or cellular connection. For audio, a phone is enough. Either way, find a private place to talk.

Join about five minutes early. Your clinician will confirm where you are and a call-back number, then review consent and privacy with you.

From there, you'll talk about what brings you in, set first goals together, and schedule your next visit.

Have ready

Photo ID, your insurance card (front and back), a list of current medications, your pharmacy's name and address, your primary care provider's name, and past treatment records if you have them.

Parents and guardians

For children 6–12, a parent or guardian joins intake and check-ins; for teens 13–17, a parent or guardian joins intake. The guardian signs consent forms. Bring custody papers if they apply, and school or pediatrician contacts if you'd like us to coordinate.

Appointments are on weekdays, with a reminder before each visit. Please give 24 hours' notice to cancel or reschedule.

If a video call drops, rejoin with the same link. Your clinician will also call the number you confirmed, and you may finish by phone if that's appropriate.

When you first reach out, share only your name and number. Please don't send health details or insurance ID numbers by email; intake forms are sent securely.